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  Public Ticket #2376336
the arrow object has desappear
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Comments

  • fl0645 started the conversation

    Hi, in Layer Slider first page (accueil) there was an arrow and it's desappear now i have a rectangle instead, can you fix or help me, please ? thanks

  •  244
    Kreatura Support replied

    Hello,

    Thank you for getting in touch with us.

    In the slider settings / Appearance tab you can specify your slider skin. Currently you use a skin with this rectangle navigation buttons, so you should try to use the v6 skin for example, it only contains the arrows. Please check it.

    Best Regards,
    Andrea | Kreatura Support Team

  • fl0645 replied

    Hi, why in Layer Slider the arrow exist and not in the website ? https://plprod74.fr Please check it.

  •  244
    Kreatura Support replied

    Hello,

    I tried to check the slider on your site but I got this error:
    You are not allowed to visit this website.
    My IP address is that: 79.121.13.234

    Best Regards,
    Andrea | Kreatura Support Team

  • fl0645 replied

    Hello, i have a firewall, i add the ip to whitelist, can you see again please ? i hope it's good, thanks

  •  244
    Kreatura Support replied

    Hello,

    Thank you. I checked your site and as I see there are js errors in the console.
    Could you please check it? You should clear the cache of your site.

    Best Regards,
    Andrea | Kreatura Support Team

  • fl0645 replied

    Hello, i have in the origin website delete w3 total cache, and purched the cdn cache that is stackpath with firewall, i hope is caching make the problem, can you check again ?

  • fl0645 replied

    without caching there is no error, the arrow is back again, thanks

  •  244
    Kreatura Support replied

    You are welcome!smile.png 

    Best Regards,
    Andrea | Kreatura Support Team