Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Hi, in Layer Slider first page (accueil) there was an arrow and it's desappear now i have a rectangle instead, can you fix or help me, please ? thanks
Hello,
Thank you for getting in touch with us.
In the slider settings / Appearance tab you can specify your slider skin. Currently you use a skin with this rectangle navigation buttons, so you should try to use the v6 skin for example, it only contains the arrows. Please check it.
Best Regards,
Andrea | Kreatura Support Team
Hi, why in Layer Slider the arrow exist and not in the website ? https://plprod74.fr Please check it.
Hello,
I tried to check the slider on your site but I got this error:
You are not allowed to visit this website.
My IP address is that: 79.121.13.234
Best Regards,
Andrea | Kreatura Support Team
Hello, i have a firewall, i add the ip to whitelist, can you see again please ? i hope it's good, thanks
Hello,
Thank you. I checked your site and as I see there are js errors in the console.
Could you please check it? You should clear the cache of your site.
Best Regards,
Andrea | Kreatura Support Team
Hello, i have in the origin website delete w3 total cache, and purched the cdn cache that is stackpath with firewall, i hope is caching make the problem, can you check again ?
without caching there is no error, the arrow is back again, thanks
You are welcome!
Best Regards,
Andrea | Kreatura Support Team