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  Public Ticket #2375861
Ugent LayerSlider Exporting Problem
Closed

Comments

  • Stephen started the conversation

    Every time I want to export a slider from my website I receive this problem "

    There has been a critical error on your website. Please check your site admin email inbox for instructions." Please help me solve it, I really need to use the export option.


  •  118
    Kristof replied

    Hello Stephen,

    Thank you for getting in touch with us!

    Could you please send me a screenshot about your LayerSlider WP -> Options -> System status tab?
    Did you try to activate the debug mode and check the PHP error? If yes, what error message did you get?
    https://wordpress.org/support/article/debugging-in-wordpress/

    Thank you, in advance!

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  • Stephen replied

    Those two images are the once that you asked for.



  •  118
    Kristof replied

    Hello Stephen,

    Thank you for your feedback!
    Probably the issue caused by that the ZipArchive extension is not available on your server.

    You should check this link about how to enable it, please check it:
    https://phpyouth.com/blog/how-to-enable-php-modules-in-cpanel

    If you don't succeed with it, you should contact with your server administrator.

    Best Regards,
    Kristof Molnar | Kreatura Support Team