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  Public Ticket #2374893
error importing slides
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  • Archie Guvi started the conversation

    Hi there, 

    My theme came with demo slides, Unfortunately I am no able to import the demo slides packaged with the theme. I get the following error. 

    "The PHP ZipArchive extension is required to import .zip files."

    I have made sure the necessary changes on the server end including the upload files size. I can install all the other features except the layer slides. 


    Thanks in advance 

  •  244
    Kreatura Support replied

    Hello Archie,

    Thank you for getting in touch with us!
    Could you please send me a screenshot about your LayerSlider Wp -> Options -> System status tab? I would like to check the errors. Thank you, in advance.

    Best Regards,
    Andrea | Kreatura Support Team

  • Archie Guvi replied

    Please see the attached system status

  •  244
    Kreatura Support replied

    Hello Archie,

    Thank you. As I see the problem is caused by that the PHP ZipArchive extension is missing.
    Probably you didn't change this setting. Please contact your web hosting service provider to enable it on your server and after that, it should work. If the error still occurs, please let me know.

    Best Regards,
    Andrea | Kreatura Support Team