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  Public Ticket #2372086
Slides and pop ups not showing on website pages
Closed

Comments

  • Sean Clark started the conversation
    April 22, 2020 at 9:03am

    Hi,

    I have been using layerslider for around a week now and it has been great but suddenly, i i import a pop up and customise it and then try to select on the element on the page. It is simply not in the list, i see the others but nothing new.

    This is causing issues.

    Thanks

    Sean

  •  244
    Kreatura Support replied
    April 22, 2020 at 9:25am

    Hello Sean,

    Thank you for getting in touch with us!
    Could you please send me a Wordpress admin temporary to your site? I would like to check it.
    Thank you, in advance.

    Best Regards,
    Andrea | Kreatura Support Team

  •   Sean Clark replied privately
  •  244
    Kreatura Support replied
    April 22, 2020 at 10:09am

    Hello Sean,

    Yes, thank you. 
    I would like to check this issue in Layer Slider dashboard.

    Best Regards,
    Andrea | Kreatura Support Team

  • Sean Clark replied
    April 22, 2020 at 11:38am

    Hi,

    Link: www.pagesoflyndhurst.com

    User Name kreaturamedia_admin

    Password: lWp3Cvttg#yVGcAsKR7eZcXE

    Like i said it wont let me add the pop up or slide once i import and customise it.

    Also while i have you i wanted to create a pop up for covid-19 like on this website but can't find a similar pop up on your theme libaray -  https://www.boxchilli.com

    Thanks

    Sean

  • Sean Clark replied
    April 22, 2020 at 11:51am

    Also one thing i am looking for is every time i add a button on a slide, i use it as a shop button, but what i cant find is a hover config so when you hover over it it changes colour or highlights you are hovering?

  •  244
    Kreatura Support replied
    April 22, 2020 at 2:49pm

    Hello Sean,

    Thank you for the access.

    Firstly the problem was that your plugin wasn't activated. That's why the imported popups are not visible in the Slider dashboard and in your Page Builder select list. I activate it and now the popups are visible in the list. I enabled a Covid popup in your homepage for testing. You don't need to add popups to your page with WP Bakery because in the Popup settings you can configure the Target Pages and audience. 

    You can modify the hover of the layers / buttons in the Layer Transitions / Hover transitions settings. 
    Please check it.

    Best Regards,
    Andrea | Kreatura Support Team

  • Sean Clark replied
    April 22, 2020 at 3:27pm

    Hi,

    Thank you very much.

    Thanks

    Sean

  •  244
    Kreatura Support replied
    April 23, 2020 at 6:31am

    You are welcome!smile.png 

    Best Regards,
    Andrea | Kreatura Support Team

  • Sean Clark replied
    April 23, 2020 at 9:29am

    Hi,

    I am still not able to see the slides or pop ups in the select list when using wp bakery, how do i target them in the slide editor.

    This is causing an issue now.

    Thanks

    Sean

  •  244
    Kreatura Support replied
    April 23, 2020 at 12:36pm

    Hello Sean,

    Thank you for your the answer!
    You can insert popups to your site in the Slider settings / Popup / Target pages. Please check this link in our documentation page for more information:
    https://layerslider.kreaturamedia.com/documentation/#publishing-popups

    The WP Bakery select list issue is not related to our plugin.
    However, you can insert sliders to your page in several ways. Please check this link in our documentation about the publishing methods: 
    https://layerslider.kreaturamedia.com/documentation/#publishing-sliders

    Best Regards,
    Andrea | Kreatura Support Team