Okay
  Public Ticket #2366795
popop target audience not working
Closed

Comments

  • Henry started the conversation
    April 18, 2020 at 2:28am

    Hi,

    I am wanting to make a popup that only opens on a specific page after X seconds.

    I believe I have all the settings correctly set except when it comes to the target pages, it doesn't seem to matter what checkbox is selected and/or what pages I've included or excluded by page id, slug or title it opens on ALL pages,

    please help

    thank you

  •  244
    Kreatura Support replied
    April 20, 2020 at 7:17am

    Hello Henry,

    Thank you for getting in touch with us!
    Could you please export your popup or send me a wordpress admin temporary to your site? I would like to check the configuration. Thank you, in advance.

    Best Regards,
    Andrea | Kreatura Support Team

  • Henry replied
    April 27, 2020 at 1:53am

    I have left the 'target pages' blank as nothing seems to work,


    the target page I want to use details

    Title: Project1

    Slug: project1

    page id: 96


    but none seem have an effect on what pages it takes effect on regardless of the settings


    if you send me an email address to use I can make you a temp login

  •  244
    Kreatura Support replied
    April 27, 2020 at 10:53am

    Hello Henry,

    My email address is the following: [email protected]
    Please let me know when the temp login is done. Thank you, in advance.

    Best Regards,
    Andrea | Kreatura Support Team

  • henry saleman replied
    May 3, 2020 at 10:25pm

    Sorry for late reply, I have created you a temp user

  •  244
    Kreatura Support replied
    May 4, 2020 at 11:04am

    Hello Henry,

    Thank you for the access.
    Could you please modify the permissions of my user?
    I couldn't check the LayerSlider settings, I got this error:
    Sorry, you are not allowed to access this page.

    Thank you, in advance.

    Best Regards,
    Andrea | Kreatura Support Team

  • henry saleman replied
    May 9, 2020 at 10:22am

    I have changed the permissions

  •  244
    Kreatura Support replied
    May 12, 2020 at 2:01pm

    Hello Henry,

    Thank you. I checked your site and as I see you use an outdated version of the plugin(6.7.1), which can cause this issue. Please update it to the latest version, which is the 6.11.1. If the problem still persist, let me know and I will check it.
    You can read more about the updating process on our documentation page:
    https://layerslider.kreaturamedia.com/documentation/#updating

    Best Regards,
    Andrea | Kreatura Support Team