Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #2359209
cannot access slide editor -
Closed

Comments

  • Virginia Deering started the conversation

    when I try to edit a slide I get:

    This page isn’t working

    stgeorgeanglican.org didn’t send any data
    ERR_HTTP2_PROTOCOL_ERROR

  •  244
    Kreatura Support replied

    Hello Virginia,

    Thank you for getting in touch with us!
    Probably there is a PHP error or a web server issue. Could you please enable the debug mode and create a screenshot about the error log ? Here is is a link about how to enable the debug mode in Wordpress:
    https://wordpress.org/support/article/debugging-in-wordpress/
    Could you ask the server hosting what they see? Please let me know.
    Thank you, in advance.

    Best Regards,
    Andrea | Kreatura Support Team

  • Virginia Deering replied

    Thank you for your quick reply.  A screenshot of the debug is attached. It looks like I need to update the theme, but also layerslider seems to have a deprecated element. I will first update theme, then reach out to host.  Do you think it will help to upgrade my PHP version?  


    ction create_function() is deprecated in /home/swnm6f4t94yl/public_html/wp-content/plugins/layerslider/wp/widgets.php on line 4

    Deprecated: Methods with the same name as their class will not be constructors in a future version of PHP; wp_soundpress_plugin has a deprecated constructor in /home/swnm6f4t94yl/public_html/wp-content/plugins/soundpress/soundpress.php on line 107

    Deprecated: Function create_function() is deprecated in /home/swnm6f4t94yl/public_html/wp-content/themes/church-event/vamtam/helpers/woocommerce-integration.php on line 48

    Deprecated: Function create_function() is deprecated in /home/swnm6f4t94yl/public_html/wp-content/themes/church-event/vamtam/helpers/woocommerce-integration.php on line 50

    Deprecated: Function create_function() is deprecated in /home/swnm6f4t94yl/public_html/wp-content/themes/church-event/vamtam/helpers/woocommerce-integration.php on line 70

    Deprecated: Function create_function() is deprecated in /home/swnm6f4t94yl/public_html/wp-content/themes/church-event/vamtam/classes/shortcode-overrides.php on line 34

    Deprecated: Function create_function() is deprecated in /home/swnm6f4t94yl/public_html/wp-content/themes/church-event/vamtam/admin/helpers/base.php on line 183

    Deprecated: Function create_function() is deprecated in /home/swnm6f4t94yl/public_html/wp-content/themes/church-event/vamtam/classes/framework.php on line 57

    Deprecated: Function create_function() is deprecated in /home/swnm6f4t94yl/public_html/wp-content/themes/church-event/vamtam-editor/editor.php on line 157

    Deprecated: Function create_function() is deprecated in /home/swnm6f4t94yl/public_html/wp-content/themes/church-event/vamtam-editor/editor.php on line 157

    Deprecated: contextual_help is deprecated since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /home/swnm6f4t94yl/public_html/wp-includes/functions.php on line 5088

  •  244
    Kreatura Support replied

    Hello Virginia,

    These messages are thrown by the theme, the layerslider, and a plugin called soundpress. With the latest version of layerslider, it will no longer print anything like this.
    However, you should open the editor and see if you can see some error there. if it doesn't, you should check the PHP error logs and you could also look at the system status on the LayerSlider -> Options tab. Please send me some screenshot about them to see the error message. Thank you, in advance.

    Best Regards,
    Andrea | Kreatura Support Team