Okay
  Public Ticket #2351456
License code
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  • Marzia Foti started the conversation

    I get this error wen I try to active

    It seems there is a server issue that prevented LayerSlider from performing product activation. Please check LayerSlider -> Settings -> Options Status for potential errors, try to temporarily disable themes/plugins to rule out incompatibility issues or contact your hosting provider to resolve server configuration problems. Your HTTP server thrown the following error:   Bad Request

  •  68
    Kristof replied

    Hello Marzia,

    Thank you for getting in touch with us!
    Could you please send me a screenshot about your LayerSlider -> Settings -> System status tab? I would like to check the configurations. Thank you, in advance.

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  •  68
    Kristof replied

    Hello Marzia,

    Could you please send me a Wordpress admin temporary to your site? I would like to check it.
    Thank you, in advance.

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  •   Marzia Foti replied privately
  •  68
    Kristof replied

    Hello Marzia,

    Please enable the debug mode in WP to see the error message. Here is a link about how to do it:
    https://wordpress.org/support/article/debugging-in-wordpress/


    Best Regards,
    Kristof Molnar | Kreatura Support Team

  • Marzia Foti replied

    Hello, I've just enabled the debug mode but it still doesn't work. What shoud I do?

    Thank you

  •  68
    Kristof replied

    Hello Marzia,

    Issues could be related to other plugins/themes and their settings. You should try to temporarily disable other plugins and switch to one of the default WP themes. This way we can quickly eliminate external and 3rd party factors. If it solves the problem, you can find which item caused the trouble by re-enabling them one-by-one and watching when the issue comes back. If it doesn't work after that, please let me know.

    Best Regards,
    Kristof Molnar | Kreatura Support Team