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Hi there,
on my web site, I'm using Avada theme (last version). Today I have updated Wordpress to 5.4, and after my LayerSlider on Home page stop to work. I have blank space now.
I have temporary replaced with another slider, but I would like to understand why after update the problem come out. Is there a solution?
Thank you
Best regards.
Hello Luca,
Thank you for getting in touch with us!
Could you please add the slider to a page where can I check what is the problem? Thank you, in advance.
Best Regards,
Andrea | Kreatura Support Team
done! Now you could go and see the problem live on my website
Hello Luca,
Thank you. As I see you installed the latest version. It contains some changes in the init code and a js file name has changed. You should purge your cache and after that it should work. If not, please let me know and send me a temporary wordpress admin to your site. Thank you, in advance.
Best Regards,
Andrea | Kreatura Support Team
Hello Luca,
Thank you. I checked it and there is a conflict with cache methods. I suggest you to downgrade the plugin to the 6.10.2 version. We are working on a solution to fix this problem and we will release soon a followup update. Thank you for your patience!
Best Regards,
Andrea | Kreatura Support Team
Ok, thank you! In the meanwhile I'll try to find and install 6.10.2 version.
Best regards
Hello Luca,
You can download it from your account / your downloads, where you can select the plugin version from the list: https://account.kreaturamedia.com/
Best Regards,
Andrea | Kreatura Support Team
Hello Luca,
Meanwhile, we released the LayerSlider 6.11.1 version, which contains a fix to your cache problem.
Please check it and if you will have any question, feel free to ask.
Best Regards,
Andrea | Kreatura Support Team
Hi Kristof!
Great! As you said, with new version, problem was solved. I appreciate so much your support. One of the best and quickest services ever experienced.
Thank you, very much
Luca.
You are welcome!
I'm glad that I could help.
Best Regards,
Andrea | Kreatura Support Team