on my web site, I'm using Avada theme (last version). Today I have updated Wordpress to 5.4, and after my LayerSlider on Home page stop to work. I have blank space now. I have temporary replaced with another slider, but I would like to understand why after update the problem come out. Is there a solution?
Thank you. As I see you installed the latest version. It contains some changes in the init code and a js file name has changed. You should purge your cache and after that it should work. If not, please let me know and send me a temporary wordpress admin to your site. Thank you, in advance.
Thank you. I checked it and there is a conflict with cache methods. I suggest you to downgrade the plugin to the 6.10.2 version. We are working on a solution to fix this problem and we will release soon a followup update. Thank you for your patience!
Meanwhile, we released the LayerSlider 6.11.1 version, which contains a fix to your cache problem. Please check it and if you will have any question, feel free to ask.
Hi there,
on my web site, I'm using Avada theme (last version). Today I have updated Wordpress to 5.4, and after my LayerSlider on Home page stop to work. I have blank space now.
I have temporary replaced with another slider, but I would like to understand why after update the problem come out. Is there a solution?
Thank you
Best regards.
Hello Luca,
Thank you for getting in touch with us!
Could you please add the slider to a page where can I check what is the problem? Thank you, in advance.
Best Regards,
Andrea | Kreatura Support Team
done! Now you could go and see the problem live on my website
Hello Luca,
Thank you. As I see you installed the latest version. It contains some changes in the init code and a js file name has changed. You should purge your cache and after that it should work. If not, please let me know and send me a temporary wordpress admin to your site. Thank you, in advance.
Best Regards,
Andrea | Kreatura Support Team
Hello Luca,
Thank you. I checked it and there is a conflict with cache methods. I suggest you to downgrade the plugin to the 6.10.2 version. We are working on a solution to fix this problem and we will release soon a followup update. Thank you for your patience!
Best Regards,
Andrea | Kreatura Support Team
Ok, thank you! In the meanwhile I'll try to find and install 6.10.2 version.
Best regards
Hello Luca,
You can download it from your account / your downloads, where you can select the plugin version from the list: https://account.kreaturamedia.com/
Best Regards,
Andrea | Kreatura Support Team
Hello Luca,
Meanwhile, we released the LayerSlider 6.11.1 version, which contains a fix to your cache problem.
Please check it and if you will have any question, feel free to ask.
Best Regards,
Andrea | Kreatura Support Team
Hi Kristof!
Great! As you said, with new version, problem was solved. I appreciate so much your support. One of the best and quickest services ever experienced.
Thank you, very much
Luca.
You are welcome!
I'm glad that I could help.
Best Regards,
Andrea | Kreatura Support Team