When I try to activate layerslider. i get the following responce:
Boatsolutions.nl zegt
An unexpected error occurred. Please try again later. If this error persist, it’s most likely a web server configuration issue. Please contact your web host and ask them to allow external connection to the following domain: repository.kreaturamedia.com. If you need further assistance in resolving this issue, please visit layerslider.kreaturamedia.com/help/
Thank you for getting in touch with us! Could you please send me a screenshot about your LayerSlider -> options -> System Status tab? I would like to check it. Thank you, in advance.
Thank you. As i see there is a problem with your server configuration. You should follow the hint which you see in the Server settings / Wp remote functions line, so please contact your server administrator and ask them to allow external connections to repository.kreaturamedia.com domain, have cURL and the neccessary components installed.
I already tryed to connect true an other server. On both vodafone and ziggo I get the same result. does this mean I cannot use layerslider here in the Netherlands?
You should enable the external connections in your PHP or other server configurations. Your hosting provider will know if you tell them "all I have to do is connect to 'repository.kreaturamedia.com' so please configure the server because currently I can't connect to it.'
When I try to activate layerslider. i get the following responce:
Boatsolutions.nl zegt
An unexpected error occurred. Please try again later. If this error persist, it’s most likely a web server configuration issue. Please contact your web host and ask them to allow external connection to the following domain: repository.kreaturamedia.com. If you need further assistance in resolving this issue, please visit layerslider.kreaturamedia.com/help/
Hello Marcel,
Thank you for getting in touch with us!
Could you please send me a screenshot about your LayerSlider -> options -> System Status tab? I would like to check it. Thank you, in advance.
Best Regards,
Andrea | Kreatura Support Team
See attached screenshot
Hello Marcel,
Thank you. As i see there is a problem with your server configuration. You should follow the hint which you see in the Server settings / Wp remote functions line, so please contact your server administrator and ask them to allow external connections to repository.kreaturamedia.com domain, have cURL and the neccessary components installed.
Best Regards,
Andrea | Kreatura Support Team
I already tryed to connect true an other server. On both vodafone and ziggo I get the same result. does this mean I cannot use layerslider here in the Netherlands?
Hello Marcel,
No, you misunderstood my message.
So you should contact with your hosting provider, where you installed your Wordpress site.
Best Regards,
Andrea | Kreatura Support Team
Hi kristof,
I contact them. And in my webhosting account I can open ports.
But wich port number do I need to set open?
Hello Marcel,
You should enable the external connections in your PHP or other server configurations. Your hosting provider will know if you tell them "all I have to do is connect to 'repository.kreaturamedia.com' so please configure the server because currently I can't connect to it.'
Best Regards,
Andrea | Kreatura Support Team