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  Public Ticket #2342152
Cannot change images slider wont save
Closed

Comments

  • Matthew Calpakis started the conversation
    March 29, 2020 at 3:08pm

    I resized many very large images on my wordpress site rezerve.ca using the Enfold theme. Most of my images are now under 1MB. When I attempt to add a new reduced sized image to my slider the screen freezes and tells me that there is an error trying to save to the server. Any ideas as to why this is happening. I cannot upload any more images to the Media section of wordpress either. My site has less than 100MB of images stored. 

  •  244
    Kreatura Support replied
    March 30, 2020 at 7:11am

    Hello Matthew,

    Thank you for getting in touch with us!
    Could you please send me a screenshot about your LayerSlider->System status tab? I would like to check it.
    Thank you, in advance.

    Best Regards,
    Andrea | Kreatura Support Team

  • Matthew Calpakis replied
    March 30, 2020 at 2:04pm

    Hello,

    As requested here is the Status screen shot.....


    Matt

  •  244
    Kreatura Support replied
    March 31, 2020 at 9:03am

    Hello Matthew,

    Could you please enable the debug mode and send me a Wordpress admin temporary to your site?
    https://wordpress.org/support/article/debugging-in-wordpress/
    I would like to check what cause this error. Thank you, in advance.

    Best Regards,
    Andrea | Kreatura Support Team

  • Matthew Calpakis replied
    March 31, 2020 at 12:38pm

    Hello,

    The problem seems to have corrected itself, I believe the hosting services was blocking files sizes hence causing the issue. We are now exporting the site to a new server with GoDaddy. We will re-test it then and will contact you should the problem arise again. Until then I guess we can close this ticket.


    Thx !


    Matt

  •  244
    Kreatura Support replied
    March 31, 2020 at 12:50pm

    Hello Matthew,

    Great! All right, if you will have any question, feel free to contact us!

    Best Regards,
    Andrea | Kreatura Support Team