Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2336483
Layerslider update
Closed

Comments

  • JESÚS started the conversation

    Hi, 

    I have Layerslider installed in a Bundled version of the Enfold theme. 

    ¿I want to update the plugin....whats the best way to do it?...

    ¿Install the plugin and uninstall the bundled version?

    ¿Can I make a copy of sliders from my bundled version to install them in de plugin version?

    Best regards!!

  •  244
    Kreatura Support replied

    Hello Jesús,

    Thank you for getting in touch with us!
    You should update it with the activation code.
    If it doesn't work, you should deactivate and remove the old plugin and install the new one. Your sliders and settings are in the database, removing the plugin won't touch them. You should check this link in our documentation page about more information:
    https://layerslider.kreaturamedia.com/documentation/#updating-manual
    If you will have any other question, feel free to ask.

    Best Regards,
    Andrea | Kreatura Support Team