Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #2335863
Theme Install Failure
Closed

Comments

  • Patrick Burgess started the conversation
    March 23, 2020 at 7:52pm

    Hi ,

    We purchased theme today and have managed to download it. When we upload it to word press we get the error:

    Installing Theme from uploaded file: layersliderwp-6.9.4.installable.zip

    Unpacking the package…

    Installing the theme…

    The package could not be installed. The theme is missing the style.css stylesheet.

    Theme installation failed.

    We have tried installing both the 6.10.2 and the 6.9.4.

    Please could you assist and let me know why this is not working. 

    Thanks




  •  244
    Kreatura Support replied
    March 24, 2020 at 7:46am

    Hello Patrick,

    Thank you for getting in touch with us!
    The problem is that, you tried to install the LayerSlider plugin as a theme. You should install it in the Plugins -> Add new -> Upload plugin. You can read more about the installation on our documentation page:
    https://layerslider.kreaturamedia.com/documentation/#installation
    Please check it and if you will have any other question, feel free to ask.


    Best Regards,
    Andrea | Kreatura Support Team