Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #2335234
Layer Slider disappeared from the admin sidebar
Closed

Comments

  • Julia Seidel started the conversation
    March 23, 2020 at 10:38am

    Hello,

    the Layer Slider disappeared from the admin sidebar. I looked at your troubleshooting but could only find solutions that included changing the settings in the plugin, which I can`t do, because I don`t see it in the sidebar. I am an Admin, so I should be able to have access.

    Thank you in advance for your help,

    kind regards, Julia

  •  244
    Kreatura Support replied
    March 23, 2020 at 11:11am

    Hello Julia,

    Thank you for getting in touch with us!
    Could you please send me a Wordpress admin to your site?
    I would like to check it. Thank you, in advance.

    Best Regards,
    Andrea | Kreatura Support Team

  • Julia Seidel replied
    March 23, 2020 at 11:16am

    Hey Kristof,

    thank you for your quick response. Therefore I need your email address, right?!?


  •  244
    Kreatura Support replied
    March 23, 2020 at 11:31am

    Hello Julia,

    My email address is: [email protected]
    Thank you, in advance.

    Best Regards,
    Andrea | Kreatura Support Team

  •  244
    Kreatura Support replied
    March 23, 2020 at 12:37pm

    Hello Julia,

    Thank you, it worked. I checked your site and as I see the slider was not visible on the frontend.
    I disabled the Jetpack plugin / configuration / enable lazy load feature, which solve the problem, so now the sliders are visible on the frontend.
    However, the LayerSlider tab is missing and probably it cause by your theme or a 3rd party plugin. I tried to reach it with URL and it works: https://hubus-berlin.de/wp-admin/admin.php?page=layerslider
    In this case, we often ask our customers to temporarily disable other plugins and switch to one of the default WP themes. This way we can quickly eliminate external and 3rd party factors. If it solves the problem, you can find which item caused the trouble by re-enabling them one-by-one and watching when the issue comes back. Please check it.

    Best Regards,
    Andrea | Kreatura Support Team