Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #2334318
My slider does not work
Closed

Comments

  • Concepción Baños started the conversation
    March 22, 2020 at 4:06am

    Slides does not move

    https://ilumileds.com.mx

    https://ilumileds.com.mx/category/noticias/



    Uncaught TypeError: ie.transitions._slideTimeline.stop is not a function
        at Object.forced (eval at <anonymous> (layerslider.kreaturamedia.jquery.js?ver=6.10.2:13), <anonymous>:1:141774)
        at Object.start (eval at <anonymous> (layerslider.kreaturamedia.jquery.js?ver=6.10.2:13), <anonymous>:1:119258)
        at eval (eval at <anonymous> (layerslider.kreaturamedia.jquery.js?ver=6.10.2:13), <anonymous>:1:56557)
        at Object.layers (eval at <anonymous> (layerslider.kreaturamedia.jquery.js?ver=6.10.2:13), <anonymous>:1:113681)
        at Object.imagesOfSlide (eval at <anonymous> (layerslider.kreaturamedia.jquery.js?ver=6.10.2:13), <anonymous>:1:101990)
        at Object.changeTo (eval at <anonymous> (layerslider.kreaturamedia.jquery.js?ver=6.10.2:13), <anonymous>:1:56496)
        at Object.prevNext (eval at <anonymous> (layerslider.kreaturamedia.jquery.js?ver=6.10.2:13), <anonymous>:1:53907)
        at Object.next (eval at <anonymous> (layerslider.kreaturamedia.jquery.js?ver=6.10.2:13), <anonymous>:1:99326)
        at Object.methods (eval at <anonymous> (layerslider.kreaturamedia.jquery.js?ver=6.10.2:13), <anonymous>:1:206261)
        at HTMLDivElement.eval (eval at <anonymous> (layerslider.kreaturamedia.jquery.js?ver=6.10.2:13), <anonymous>:1:2543)


  •  244
    Kreatura Support replied
    March 23, 2020 at 7:51am

    Hello,

    Thank you for getting in touch with us!
    There seems to be a Greensock conflict on the page, it causing this error. There is most likely another item/plugin trying to use Greensock, but does not provide compatibility, thus the issue. Please try to use the LayerSlider WP -> Options -> Advanced -> Include scripts in the footer and Use Greensock (GSAP) sandboxing options to see if they help.

    Best Regards,
    Andrea | Kreatura Support Team