Okay
  Public Ticket #2328634
can't install
Closed

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  • Matt Weier started the conversation

    LayerSlider was bundled with MedicalClinic WP theme. We use child theme of Medical Clinic WP.

    Updates available in WordPress's  Plugins panel shows layer slider WP 6.9.2 needs update.  I can't update this (since it's the bundled one?)

    While in Updates Available, I see LayerSlider in left nav but if I click it, I get "Sorry you are not allowed to access this page"

    I purchased a license for LayerSlider so I can update but it won't let me, probably because old version bundled with theme is stuck.

    When I try to upload the ZIP install from within the zip downloaded from Envato, it won't let me install.

    I connected via FTP and don't see LayerSlider folder under wp-content/plugins.

    I manually unzipped the LayerSlider plugin folder and uploaded via FTP to wp-content/plugins

    this didn't seem to work either.

  • Matt Weier replied

    I was just now able to insert the license code on the live site mncare.org without issue.  Not sure what's wrong with the westsidechs.realitytheory.com staging site so any help is appreciated

  •  18
    Kristof replied

    Hello Matt,

    Thank you for getting in touch with us!
    You should login to your Kreatura account on this link:
    https://account.kreaturamedia.com/
    You can import your license with the Import Envato Licenses button in the licenses / sites tab.
    After that you should download the latest version from your downloads and install it manually to your site.
    https://layerslider.kreaturamedia.com/documentation/#updating-manual
    After that, please try to activate the plugin again.  If it doesn't work, please check the system status tab of the LayerSlider plugin, maybe it will show what cause the issue. Please let me know.

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  • Matt Weier replied

    Thanks for replying!  Unfortunately I don't see any downloads when I connect to your account system.  Probably because I bought at Envato not direct from you.  

    I can confirm that the problem logged yesterday was using the version I downloaded yesterday from Envato.

  •  18
    Kristof replied

    Hello Matt,

    Please login to your account, and you will see the import Envato license button in the licenses tab.
    I attached a screenshot about it. After that you should download and install the latest version of the plugin.
    After that, if you have any problem, please let me know.

    Attached files:  import_envato.PNG

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  • Matt Weier replied

    great, that worked!

  •  18
    Kristof replied

    Thank you for your feedback! If you will have any other question, feel free to ask.

    Best Regards,
    Kristof Molnar | Kreatura Support Team