Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2320644
columns are not lining up by the top margin
Closed

Comments

  • Rose Morgan started the conversation
    March 6, 2020 at 4:21pm

    I had an old version that the web designer had on our site.  I purchased a license yesterday so I could update to the new version and now my columns are not lining up.  I have attached a sample and also on this attachment is my staging site where they still line up.  Please help.  

    [email protected]

    312-878-4842

  •  244
    Kreatura Support replied
    March 9, 2020 at 12:55pm

    Hello Rose,

    Thank you for getting in touch with us.
    I checked your site and as I see you solve the issue with the layout.
    If you have any question with LayerSlider, feel free to ask.

    Best Regards,
    Andrea | Kreatura Support Team

  • Rose Morgan replied
    March 9, 2020 at 1:33pm

    Hello Kristof,

    No, I did not resolve the issue.  I had to just do a backup to my previous site.  I could not install.  I still need assistance and have not had anyone reach out to me except for this comment.  The columns are still not aligning.  Please help since I am supposed to have this fixed soon.

    Thank you.

    Rose 

  •  244
    Kreatura Support replied
    March 9, 2020 at 4:12pm

    Hello Rose,

    I checked the screenshots in the attached documents, but as I see there is no slider in the pages. 
    Could you please send me a link where I can check and reproduce the issue with the LayerSlider? Thank you, in advance.

    Best Regards,
    Andrea | Kreatura Support Team

  • Rose Morgan replied
    March 10, 2020 at 3:15pm

    Hello Kristof,

    Here is an example that I was trying to fix by updating but it did not help - attached Word document.

    Here is also a link to this sample.  Some photos are correct size and others are not correctly sized.

    Please provide assistance.  Thank you.

    Rose


  •  244
    Kreatura Support replied
    March 10, 2020 at 4:03pm

    Hello Rose,

    Thank you. I checked your document and this link:
    https://l3capital.com/portfolio/61-63-crosby-street/
    There is no LayerSlider on this page. This is a carousel in Visual Composer.
    If you have any question which related to our plugin, feel free to ask.

    Best Regards,
    Andrea | Kreatura Support Team