Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2318907
Animation and Crousell is not working
Closed

Comments

  • Ck started the conversation
    March 5, 2020 at 1:26am

    Hi ,

    After updates , the carousel function and animation function is not working on my site. I tried reinstall again , it dint help . I am using wordpress 5.3.2 andd woocommerce 3.9.2

    The link is as follows https://shop.wee2wowwellness.com/lilyanna-herbal-skincare-aesthetics/

    Can please help ? Many thanks

  •  244
    Kreatura Support replied
    March 5, 2020 at 7:21am

    Hello,

    Thank you for getting in touch with us!
    There seems to be a Greensock conflict on the page, it causing this error. There is most likely another item/plugin trying to use Greensock, but does not provide compatibility, thus the issue. Please try to use the LayerSlider WP -> Options -> Advanced -> Include scripts in the footer and Use Greensock (GSAP) sandboxing options to see if they help. If it doesn't solve the issue, I suggest you to disable the Revolution Slider plugin.

    Best Regards,
    Andrea | Kreatura Support Team

  • Ck replied
    March 6, 2020 at 1:28am

    Hi, 

    Thanks for prompt reply and explanation on the conflict with other plugin. I am thinking to uninstall your plugin and repurpose it to my other site, a blogging site which has more visitors. May i request to deregister the, sliderlicense for this site? 

    Thank and best wishes 

    Ck

  •  244
    Kreatura Support replied
    March 6, 2020 at 7:52am

    Hello Ck,

    You are welcome!
    You can deactivate your license for the website in the activation box with deactivate button.
    Please check this this link in our documentation page about more info:
    https://layerslider.kreaturamedia.com/documentation/#activation-transfer
    If you will have any other question, feel free to ask.

    Best Regards,
    Andrea | Kreatura Support Team