Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #2316654
Navigation
Closed

Comments

  • Anja Haltermann started the conversation
    March 2, 2020 at 10:45pm

    Hello, I have a problem with the navigation within the slider. The Back and Forward and Thumbnails buttons do not work. Please help. Greetings Anja

  •  244
    Kreatura Support replied
    March 3, 2020 at 11:21am

    Hello Anja,

    Thank you for getting in touch with us!
    There seems to be a Greensock conflict on the page, it causing this error. There is most likely another item/plugin trying to use Greensock, but does not provide compatibility, thus the issue. Please try to use the LayerSlider WP -> Options -> Advanced -> Include scripts in the footer and Use Greensock (GSAP) sandboxing options to see if they help. If it doesn't solve the issue, I suggest you to disable the Revolution Slider plugin.

    Best Regards,
    Andrea | Kreatura Support Team

  • Anja Haltermann replied
    March 3, 2020 at 1:01pm

    Hi Kristof, I clicked on Greensock, now the navigation works. After the video has run down, the slider does not automatically jump to the next slide. But maybe I have done something wrong there. Thanks a lot for your quick answer :-)

  •  244
    Kreatura Support replied
    March 3, 2020 at 1:10pm

    Hello Anja,

    You are welcome!smile.png 
    You should check your Slider Settings / Slideshow Settings and the Slide timing duration of the slides.
    If you will have any question, feel free to ask.

    Best Regards,
    Andrea | Kreatura Support Team

  • Anja Haltermann replied
    March 3, 2020 at 1:36pm

    Hi Kristof, Now I have a question after all. The video has sound, but the sound on/off button does not work. Do you have an idea. Now the slider will switch to the next slide in any case. LG Anja

  •  244
    Kreatura Support replied
    March 4, 2020 at 4:10pm

    Hello Anja,

    Could you please send me a Wordpress admin or export the slider?
    I would like to check the video layer configuration. Thank you, in advance.

    Best Regards,
    Andrea | Kreatura Support Team

  • Anja Haltermann replied
    March 23, 2020 at 9:17am

    Hi, I'm sorry I didn't get back to you sooner. Due to the crisis I didn't have time to take care of the problems on the website. It is on hold for now. If there are still problems I would contact you again. Thanks for your help. LG Anja

  •  244
    Kreatura Support replied
    March 23, 2020 at 3:06pm

    Hello Anja,

    All right, no problem! 
    I hope you are well and if you will have any question, feel free to ask.

    Best Regards,
    Andrea | Kreatura Support Team