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  Public Ticket #2315676
Product not activating
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Comments

  • Lyle started the conversation

    I have this awesome plugin with the the7 account and wanted a popup, but the activation says it goes through and then it deactivated as soon as I go to another page.  What can I do?

  • Lyle replied

    I turned off all my themes and plugins and my activation still won't stick.  Siteground is my host.  That an issue?

  • Lyle replied

    If I click the deactivate my site it says "Invalid dataset received"

  •  63
    Kristof replied

    Hello Lyle,

    Thank you for getting in touch with us.
    There was an issue in the The7 theme with the LayerSlider activation, and as a result, changes were needed in LayerSlider. I attached for you a version which will fix this problem. Please remove the plugin and install the attached version. Don't worry the sliders won't get lost. After install it, please activate your license again.
    It may be deactivated once more, but no longer. The next update will contains this fix.

    Attached files:  layersliderwp-6.10.2.installable.zip

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  • Lyle replied

    Thank you, but it is still not working.

  •  63
    Kristof replied

    Hello Lyle,

    As I see you activate it once since the reinstallation. Could you please try it again?
    It may be deactivated at first, but not at second time. Please let me know.

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  • Lyle replied

    weird,  I tried it twice last night but when I tried this morning it worked.  Thank you.

  •  63
    Kristof replied

    You are welcome!
    If you will have any questions, feel free to contact us.

    Best Regards,
    Kristof Molnar | Kreatura Support Team