Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
I have this awesome plugin with the the7 account and wanted a popup, but the activation says it goes through and then it deactivated as soon as I go to another page. What can I do?
I turned off all my themes and plugins and my activation still won't stick. Siteground is my host. That an issue?
If I click the deactivate my site it says "Invalid dataset received"
Hello Lyle,
Thank you for getting in touch with us.
There was an issue in the The7 theme with the LayerSlider activation, and as a result, changes were needed in LayerSlider. I attached for you a version which will fix this problem. Please remove the plugin and install the attached version. Don't worry the sliders won't get lost. After install it, please activate your license again.
It may be deactivated once more, but no longer. The next update will contains this fix.
Best Regards,
Andrea | Kreatura Support Team
Thank you, but it is still not working.
Hello Lyle,
As I see you activate it once since the reinstallation. Could you please try it again?
It may be deactivated at first, but not at second time. Please let me know.
Best Regards,
Andrea | Kreatura Support Team
weird, I tried it twice last night but when I tried this morning it worked. Thank you.
You are welcome!
If you will have any questions, feel free to contact us.
Best Regards,
Andrea | Kreatura Support Team