When activating my license, the activation shows successful, and appears in my Kreatura account page, however, when I go back to the plugin options page, the plugin is showing not activated. I have deactivated from my kreatura account page and reattempted to activate, and the same process. It shows activated successfully, but as soon as i leave that page and go back to it, it shows not activated again.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Problems with the activation method such as this, are usually related to server configuration issues unfortunately.
Please check the LayerSlider System Status, located in the Options menu on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.
When activating my license, the activation shows successful, and appears in my Kreatura account page, however, when I go back to the plugin options page, the plugin is showing not activated. I have deactivated from my kreatura account page and reattempted to activate, and the same process. It shows activated successfully, but as soon as i leave that page and go back to it, it shows not activated again.
Hello Brian,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Problems with the activation method such as this, are usually related to server configuration issues unfortunately.
Please check the LayerSlider System Status, located in the Options menu on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.
Hello,
I have an there are no error messages that apply.
The system status page:
Thank you for the feedback.
In case the System Status is all green, then unfortunately it is likely a conflict problem on your installation with a 3rd party item.
To continue troubleshooting please temporarily disable other plugins and switch to a default WP theme to see if that solves the issue.
Let us know of the results.