Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #2308242
Layersliuder will not allow deletion of layer
Closed

Comments

  • Solomon Campbell started the conversation
    February 22, 2020 at 8:26pm
    Editing slider: Epic Horizons Home

    1. cannot delete layers. tried to delete audio layer

    2. cannot change layout of slider control is non responsive.

  • [deleted] replied
    February 23, 2020 at 10:37am

    Hello Solomon,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Please note that there is no issue like this present in the latest release of our plugin (6.10.2.), so unfortunately it is most likely a conflict problem on your installation or a server configuration issue, that is preventing the changes.

    To start troubleshooting please temporary disable other plugins and switch to a default WP theme to see if that solves the issue. 

    Please also check the LayerSlider System Status, located in the Options menu on the WP sidebar, for any related error messages that could provide more information.

    Let us know of the results.