Hi, I have purchased UNCODE theme, and all is well. Updates of LayerSlider did not install. I bought a license on CodeCanyon. Now license is not working. Updates are not working. All is so NOT well. LayerSlider will be deleted if not solved. Undsgn do not distribute the 6.10.2 version so I keep getting the annoying reminders of that there is an update, BUT I can not get it. Shall it work like this.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Unfortunately some themes are restricting the update and/or activation method of the plugin that could result in problems like this.
I'd recommend to manually update the plugin by downloading the newest release from your account page and reinstalling it. You can login at https://account.kreaturamedia.com/ with your email, and then import over your Envato license. Then you will see your downloads/licenses.
You will need to completely remove the bundled version first, as there cannot be two instances of the plugin present on your installation at the same time. Please note that your sliders and settings are stored in the database so they won't be deleted in the process.
Hi, I have purchased UNCODE theme, and all is well. Updates of LayerSlider did not install. I bought a license on CodeCanyon. Now license is not working. Updates are not working. All is so NOT well. LayerSlider will be deleted if not solved. Undsgn do not distribute the 6.10.2 version so I keep getting the annoying reminders of that there is an update, BUT I can not get it. Shall it work like this.
Rgds/Gunnar
Hello Gunnar,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Unfortunately some themes are restricting the update and/or activation method of the plugin that could result in problems like this.
I'd recommend to manually update the plugin by downloading the newest release from your account page and reinstalling it. You can login at https://account.kreaturamedia.com/ with your email, and then import over your Envato license. Then you will see your downloads/licenses.
You will need to completely remove the bundled version first, as there cannot be two instances of the plugin present on your installation at the same time.
Please note that your sliders and settings are stored in the database so they won't be deleted in the process.
You can also find detailed installation instructions in the documentation that will guide you through the process, please refer to the following URL: https://layerslider.kreaturamedia.com/documentation/#installation
After this, there should be no more problem with activation or updates.