For some time now, the URLs of my slideshow haven't been working, the slides do not act as clickable links. And the thumbnails are only a white box instead of the slide image. I've tried updating PHP, verifying that my WP, theme, and plugins are all up to date, trying it on different devices with different web browsers and they show up the same.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Judging from the errors on your site (you can see them in the browser console) we believe that the problem is going to be related to an image preloader/optimizer/lazy loader on your installation, that is interfering with the slider.
We'd recommend to temporarily disable other plugins and switch to a default WP theme to see if that solves the issue. If it does, you can turn them back one by one to see which one is interfering.
If you are using Jetpack, we'd recommend to start with that. We had several issues with it in the past, as its lazy load option interferes with the slider's content, preventing it from loading.
Thank you Attila! I had a chance to look at it again and it was Jetpack's lazy load and site accelerator. Once I disabled those, everything was working agin.
For some time now, the URLs of my slideshow haven't been working, the slides do not act as clickable links. And the thumbnails are only a white box instead of the slide image. I've tried updating PHP, verifying that my WP, theme, and plugins are all up to date, trying it on different devices with different web browsers and they show up the same.
Hello Thomas,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Judging from the errors on your site (you can see them in the browser console) we believe that the problem is going to be related to an image preloader/optimizer/lazy loader on your installation, that is interfering with the slider.
We'd recommend to temporarily disable other plugins and switch to a default WP theme to see if that solves the issue. If it does, you can turn them back one by one to see which one is interfering.
If you are using Jetpack, we'd recommend to start with that. We had several issues with it in the past, as its lazy load option interferes with the slider's content, preventing it from loading.
Thank you Attila! I had a chance to look at it again and it was Jetpack's lazy load and site accelerator. Once I disabled those, everything was working agin.
Thank you for the feedback, glad you could solve the problem.
If you need further assistance please let us know.