I bought the license for the site https://veroniqueserpenti.com After activation I had problems with the website and I have to install the latest backup The license was not activated in the last backup. Now the site is running again and I want to activate the license code but I only get to see the popup that the license is used. But I still bought the licencie, it must always be used for this site. Can you fix this for me.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
You can manage and reset the activation of your licenses in your account settings, please refer to the following URL: https://account.kreaturamedia.com/ You can login with the email that was used for the purchase.
I clicked the link https://account.kreaturamedia.com and then activating with the email used by purchasing the license. Then I downloaded the file and stored on my PC. After unpacking the file I click on Plugins, New Plugin and download the unpacked file in the backend of the website https://veroniqueserpenti.com. I got the following results. Installing plugin from file: layersliderwp-6.10.2.installable.zip
There cannot be two instances of the plugin present on your installation at the same time. So if you want to manually reinstall it, you will need to completely remove the current version first. Please note that your sliders and settings are stored in the database so they won't be deleted in the process. You can also find detailed installation instructions in the documentation that will guide you through the process, please refer to the following URL: https://layerslider.kreaturamedia.com/documentation/#installation
I removed the backend plugin Layer Slider WP. Then I clicked on the website in the backend plugins, new plug, upload plugin. This is the file that was in my account to download. The plug-in is successfully installed. The plugin activated. Opened Layer Slider WP plugin. Click the Activate Now button. The license key 4A4FE38A-91D9-K7A9-MA37-ED41AA713C39 completed. Click Activate Now. Result> Popup> This license is already being used. So I come no further. Give me a license key that works.
Dear Ms / Mr,
I bought the license for the site https://veroniqueserpenti.com
After activation I had problems with the website and I have to install the latest backup
The license was not activated in the last backup.
Now the site is running again and I want to activate the license code but I only get to see the popup that the license is used.
But I still bought the licencie, it must always be used for this site.
Can you fix this for me.
Sincerely,
Martin Wagemans
MW Webdesign
Hello Martin,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
You can manage and reset the activation of your licenses in your account settings, please refer to the following URL: https://account.kreaturamedia.com/ You can login with the email that was used for the purchase.
Hello Attila,
I clicked the link https://account.kreaturamedia.com and then activating with the email used by purchasing the license.
Then I downloaded the file and stored on my PC.
After unpacking the file I click on Plugins, New Plugin and download the unpacked file in the backend of the website https://veroniqueserpenti.com.
I got the following results.
Installing plugin from file: layersliderwp-6.10.2.installable.zip
Extracting package ...
Installing the plugin ...
Folder already exists /home/vhosts/veroniqueserpenti.com/httpdocs/wp-content/plugins/LayerSlider/.
Plugin- installation fails.
Unfortunately no results.
I can upgrade the plugin via FTP, but I can't activate layerslider WP plugin with code 4A4FE38A-91D9-K7A9-MA37-ED41AA713C39.
How to solve this problem so I can update the layer slider WP plugin on the backend of the website.
Sincerely,
Martin Wagemans
Thank you for the feedback.
There cannot be two instances of the plugin present on your installation at the same time. So if you want to manually reinstall it, you will need to completely remove the current version first. Please note that your sliders and settings are stored in the database so they won't be deleted in the process. You can also find detailed installation instructions in the documentation that will guide you through the process, please refer to the following URL: https://layerslider.kreaturamedia.com/documentation/#installation
Or alternatively, you can just reset your license in the mentioned way, enter it to the plugin and use the auto-update method: https://layerslider.kreaturamedia.com/documentation/#updating-auto
Hello Attila,
I removed the backend plugin Layer Slider WP.
Then I clicked on the website in the backend plugins, new plug, upload plugin. This is the file that was in my account to download.
The plug-in is successfully installed.
The plugin activated.
Opened Layer Slider WP plugin.
Click the Activate Now button.
The license key 4A4FE38A-91D9-K7A9-MA37-ED41AA713C39 completed.
Click Activate Now.
Result> Popup> This license is already being used.
So I come no further.
Give me a license key that works.
Regards,
Martin
Thank you for the feedback.
Please refer to my first reply. I've already pointed out where and how you can reset the activation of your license, to use it again in the plugin.