Public Ticket #2298342
I couldnt use my slider


  • burak started the conversation


    I couldnt set my slider. I entered template store and chosed my slider. Then I clicked import button but took yhis attention. I share with yours screen shot. Please help immediately

    Attached files:  Ekran Alıntısı.PNG

  •  499
    Attila replied

    Hello Burak,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Problems with the importing method such as this, are usually related to server configuration issues unfortunately.

    Please check the LayerSlider System Status, located in the Options menu on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.

    Best Regards,
    Attila | Kreatura Support Team

  • burak replied

    You answered me like that "Our records show that you've already downloaded, installed and used your purchase code to activate the item and its exclusive features on your website. Given the nature of digital goods, it's not possible to "return" them. Therefore we cannot provide you with a refund in this case anymore."

    Given the nature of digital goods, it's possible to "return" for themes? but its not possible for sliders, is it?

    I know where I should apply for this matter.  you chose the difficult way, ok. I want a refund. because this is not my fault. I couldnt use your slider! I will also post this on pre-shopping forums on themeforest. I can take refund for themes but cant take refund for sliders?...

    I am just a customer, not company.

  •  499
    Attila replied

    As mentioned, this is most likely a server configuration problem, which is a 3rd party issue, not related to us.

    Envato's and our refund policy clearly state that we are not responsible for any external errors.

    Unfortunately if you are not willing to cooperate we cannot help you solve this issue.

    Best Regards,
    Attila | Kreatura Support Team