The slider landing page (page=layerslider) is constantly refreshing I can't do anything. I can not create a new layer, even duplicate one. I can do nothing. And if I stop de page (using the button that is at the left of google chrome adressbar the page stop and become totally white.
I've looked at "statuts system" in "page=layerslider-options" and everything is ok.
If I manage ,with a very precise hability but over all a big big chance, to enter into a specific layerpage, there is no more problem everything is stable.
Please let me know how can I fix this bug. Even if I know that is a bug your have to fix with an update.
I cannot send you an url but please find enclosed a screen capture of the incriminated page (even if you can see the bug on it !
Everything on my computer is up to date, my Webnavigator also. I have the same problem using other computers...
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Please note that there is no issue like this present in the latest release of our plugin (6.10.), so unfortunately it is most likely a conflict problem on your installation with another item, or a server configuration issue.
To start troubleshooting please temporarily disable other plugins and switch to a default WP theme to see if that solves the issue.
The slider landing page (page=layerslider) is constantly refreshing I can't do anything. I can not create a new layer, even duplicate one. I can do nothing. And if I stop de page (using the button that is at the left of google chrome adressbar the page stop and become totally white.
I've looked at "statuts system" in "page=layerslider-options" and everything is ok.
If I manage ,with a very precise hability but over all a big big chance, to enter into a specific layerpage, there is no more problem everything is stable.
Please let me know how can I fix this bug. Even if I know that is a bug your have to fix with an update.
I cannot send you an url but please find enclosed a screen capture of the incriminated page (even if you can see the bug on it !
Everything on my computer is up to date, my Webnavigator also. I have the same problem using other computers...
Hello Laetitia,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Please note that there is no issue like this present in the latest release of our plugin (6.10.), so unfortunately it is most likely a conflict problem on your installation with another item, or a server configuration issue.
To start troubleshooting please temporarily disable other plugins and switch to a default WP theme to see if that solves the issue.
Let us know of the results.