Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #2294203
Slider not showing on mobile
Closed

Comments

  • Tom McHale started the conversation
    February 8, 2020 at 3:03am

    Hi - Im having trouble getting a single slide slider showing on mobile browsers. Currently just shows a white square with no content. I've disabled the few plugins I have on this site and looked through the forums and haven't been able to figure out why it's not showing. 

    Any ideas?


    Thanks,

    Tom

  • [deleted] replied
    February 8, 2020 at 10:34am

    Hello Tom,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    It looks like your site layout changes under a certain browser/screen size. And the slider is getting removed from the page and replaced with another element. You can test this by slowly reducing the browser size on desktop, you will see that the menu and page layout changes. This is most likely implemented by your theme/page builder. So you will be able to adjust it there. Either by adding the slider to the other page layout too, or somehow preventing the slider from getting removed by this method.

  • Tom McHale replied
    February 8, 2020 at 3:23pm

    Thanks Attila - I found it finally! There was an image override setting buried in the theme options that was placing an image in mobile responsive mode that overrode the slider. Now it's seems to be working fine. Appreciate the help!