Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
That error means that the plugin is already installed and you can't load a second copy.
You will need to completely remove the current/bundled version first, as there cannot be two instances of the plugin present on your installation at the same time.
I'd recommend to manually update the plugin by downloading the newest release from your account page: https://account.kreaturamedia.com/ and reinstalling LayerSlider.
Please note that your sliders and settings are stored in the database so they won't be deleted in the process.
Hello VX Company,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
That error means that the plugin is already installed and you can't load a second copy.
You will need to completely remove the current/bundled version first, as there cannot be two instances of the plugin present on your installation at the same time.
I'd recommend to manually update the plugin by downloading the newest release from your account page: https://account.kreaturamedia.com/ and reinstalling LayerSlider.
Please note that your sliders and settings are stored in the database so they won't be deleted in the process.
You can also find detailed installation instructions in the documentation that will guide you through the process, please refer to the following URL: https://layerslider.kreaturamedia.com/documentation/#installation
After this, there should be no more problem with activation or updates.
Thank you for the feedback.
If you need further assistance please let us know.