Okay
  Public Ticket #2283145
Mobie visibilyt
Closed

Comments

  • Carla started the conversation

    Hi team,

    The slider is not displaying on mobile, i checked the slider setting and the mobile visibility is turned on.

    Any assistance would be greatly appreciated

  • [deleted] replied

    Hello Carla,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. 

    I would like to confirm that we have received your message. Your settings indeed seem to be correct, it looks like something is affecting the slider, causing it to be hidden on mobiles. We'll look into it further and get back to you.

    We appreciate your patience while we're working towards your ticket.

  • [deleted] replied

    We've checked on this and it looks like either your theme or a plugin is causing this error by hiding the slider on mobiles.

    To start troubleshooting please temporary disable other plugins and switch to a default WP theme to see if that solves the issue. You can then enable them back one by one to find the culprit.

    Please also check the LayerSlider System Status, located in the Options menu on the WP sidebar, for any related error messages that could provide more information.

    Let us know of the results, thank you.