Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2272881
access new templates
Closed

Comments

  • H started the conversation
    January 16, 2020 at 5:17pm

    Hopefully this is a quick fix, we've updated the plugin and have a valid license, but we still can't download the new templates from the store. We also deactivated the plugin and re-activated it, flushed the site caches and still can't access it. any tips?

  • [deleted] replied
    January 16, 2020 at 11:56pm

    Hello H,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    What version of the plugin do you have installed at the moment? You can check it on the main page of the plugin admin. As the warning message suggests, outdated releases do not support certain templates. Let us know.