Hopefully this is a quick fix, we've updated the plugin and have a valid license, but we still can't download the new templates from the store. We also deactivated the plugin and re-activated it, flushed the site caches and still can't access it. any tips?
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
What version of the plugin do you have installed at the moment? You can check it on the main page of the plugin admin. As the warning message suggests, outdated releases do not support certain templates. Let us know.
Hopefully this is a quick fix, we've updated the plugin and have a valid license, but we still can't download the new templates from the store. We also deactivated the plugin and re-activated it, flushed the site caches and still can't access it. any tips?
Hello H,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
What version of the plugin do you have installed at the moment? You can check it on the main page of the plugin admin. As the warning message suggests, outdated releases do not support certain templates. Let us know.