Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2271084
I have been charged three for the same item.
Closed

Comments

  • LEE JAE HYEOK started the conversation

    3 charges have been charged for the same item.

    Please cancel the approval of the twice orders paid by credit card.

    Products approved as PayPal are normally used.
    However, the card-approved product could not be used as an error.

    Please refund me immediately.
    thanks

  • [deleted] replied

    Hello Lee,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    We've already replied to your email regarding this case: 

    I've checked on your order and you were charged only once. The other two attempts failed with the following error: Credit Card Risk (RISK). So there was only one purchase made.