Okay
  Public Ticket #2270808
Not working with WPBakery Page Builder
Closed

Comments

  • Chris started the conversation

    I have the latest version of the Slider. But when i enable it WPBakery Page Builder stops working. It is only with your plugin. If I disable it everything starts working again. I'm running the latest version of WP and WP Bakery. Both official licenses.

  •  499
    Attila replied

    Hello Chris,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    There is no known compatibility issue between the two items at the moment. If you made sure that both items are the latest release, then the problem is likely going to be related to something else. I'd recommend looking around on your installation for a 3rd party item that could be related to this error. Server misconfiguration could also be the reason for this, for example you reach a certain server limit when using both items together, so they fail as the server has ran out of resources. You could also take a look at the LayerSlider System Status.

    Best Regards,
    Attila | Kreatura Support Team

  •   Chris replied privately
  •  499
    Attila replied

    Thank you for the feedback.

    Please also test this with a default WP theme selected, instead of the current one, to see if the errors persist. 

    Please also check on the LayerSlider System Status, to see if there are any notifications displayed. 

    You could also try out some of the Advanced settings in LayerSlider. Such as the Use GreenSock (GSAP) sandboxing ,  Always load all JavaScript files , and Include scripts in the footer. But if they did not help, please disable them again after.

    Let us know of the results.

    Best Regards,
    Attila | Kreatura Support Team