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  Public Ticket #2268905
I have problem activation license
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  • surasit akkhabud started the conversation

    I purchase LayerSlider. But I'm not unlock LayerSlider (The7 Theme). You help me please.

    Attached files:  Capture.PNG

  •  489
    Attila replied

    Hello Surasit,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Unfortunately some themes are restricting the update and/or activation method of the plugin that could result in problems like this.

    I'd recommend to manually update the plugin by downloading the newest release from your account page: https://account.kreaturamedia.com/ and reinstalling the plugin.

    You will need to completely remove the current/bundled version first, as there cannot be two instances of the plugin present on your installation at the same time. 

    Please note that your sliders and settings are stored in the database so they won't be deleted in the process.

    You can find detailed installation instructions in the documentation that will guide you through the process, please refer to the following URL: https://layerslider.kreaturamedia.com/documentation/#installation

    After this, there should be no more problem with activation or updates.

    Best Regards,
    Attila | Kreatura Support Team

  •   surasit akkhabud replied privately
  •  489
    Attila replied

    Thank you for the feedback. 

    Something seems to be interfering with the plugin activation on your installation.

    Problems like this are usually related to server configuration issues unfortunately. Please check the LayerSlider System Status, located in the Options menu on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case

    Let us know.

    Best Regards,
    Attila | Kreatura Support Team