Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I've checked on your new license that was purchased today and as I can see it's already used on http://www.facialsmoothies.com If you are having issues with an older license (stuck or no longer accessible) you can reset it in your account settings on https://account.kreaturamedia.com/ after logging in (and importing it over if it's an Envato license).
As for the video, that slider on your homepage is not LayerSlider. It's a "vp video" in a Fusion builder element. It is indeed not scrollable, but it's not a LayerSlider slider. Since it's not related to our plugin, we cannot really help with it unfortunately. I'd recommend contacting its author with this case.
Best Regards,Attila | Kreatura Support Team