After I purchased and updated your program, I no longer have ANY sliders on our site! Everything was working fine until I tried updating a new slider, then found out I had to buy your product for an update. I see all my sliders on my side, save changes, and then, nothing on the site itself! HELP. This is a big business!
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I no longer have ANY sliders on our site! Everything was working fine until I tried updating a new slider, then found out I had to buy your product for an update. I see all my sliders on my side, save changes, and then, nothing on the site itself! HELP. This is a big business!
Hello Mark,
Thank you for getting in touch with us.
We've checked and there are jQuery errors on your site. This usually means that your jQuery is not loaded or not in the right way. LayerSlider needs it be loaded in the header to be able to display the slider properly. Please use the Include scripts in the footer Advanced setting in LayerSlider to see if that helps
We'd also recommend to update everything on your installation, to make sure that you use the latest release of them. Old plugin/theme versions might load outdated jQuery libraries that could result in problems like this.
Thank you Attila!
The include script in the footer advanced setting worked and is displaying the sliders now. However, I can't get the updated sliders to update. Ideas?
I really appreciate the help!
Thank you for the feedback.
I'd recommend looking for any caching plugin/method/theme option/script you might have on your installation and check on them/flush them. They might be preventing the changes you make from going live on the front-end. You could also empty your browser cache just to be sure.
Thank you Attila,
Still no luck, but will continue to troubleshoot.
Thank you for the help!
Mark
Thank you for the feedback.
If you need further assistance please let us know.