I have repeat disabled, but that doesn't prevent it from coming back each time any of these pages is visited. I emptied the cache, but that didn't make any difference.
Ideally, I'd like to only have the popup active once per visit. Or at least once per page visit.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
How exactly did you insert the popups? Certain repeat control settings will only take effect if you add them with the Target Pages section.
I've just changed the settings while we are troubleshooting to have popup only on these two less viewed pages so we aren't annoying our users too much. And popup is set to not show on mobile. Also, seems to only be an issue for logged out users. Thanks for your help.
We've looked around and it seems like something (a plugin or theme) is blocking cookies on your site. That is why the repeat controls do not work, as they rely on the popup cookies to show/hide sliders.
Everything works when we're logged in, but the problem occurs when we log out. For some reason, the cookies are not generated after logging out.
Unfortunately we cannot fix this from our end, as the cookies get blocked by a 3rd party item.
Please try to identify what is causing this, by temporarily disabling other plugins and switching to a default WP theme. Then you can enable them back one by one to find the culprit.
Hello,
We have the same popup active on these pages:
https://luth.org/
https://luth.org/shop/
https://luth.org/instrument-plans/
https://luth.org/books/
https://luth.org/resources/
I have repeat disabled, but that doesn't prevent it from coming back each time any of these pages is visited. I emptied the cache, but that didn't make any difference.
Ideally, I'd like to only have the popup active once per visit. Or at least once per page visit.
Please advise.
Cheers,
Leah
Hello Leah,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
How exactly did you insert the popups? Certain repeat control settings will only take effect if you add them with the Target Pages section.
Thanks Attila, I added them by adding a comma separated list (see attached image).
Thank you for the feedback. That way they should respect the repeat control settings.
Could you please set up a temporary WP login for us and let us know which slider it is and where it is inserted, so we can check on this further?
You can post a private reply here.
Thank you, the login works.
On what page did you insert the popup? As I can see the homepage only contains the two normal slider.
After 5 seconds, the blue popup should come up in lower right corner. The pages are:
https://luth.org/
https://luth.org/shop/
https://luth.org/instrument-plans/
https://luth.org/books/
https://luth.org/resources/
Thanks!
I've just changed the settings while we are troubleshooting to have popup only on these two less viewed pages so we aren't annoying our users too much. And popup is set to not show on mobile. Also, seems to only be an issue for logged out users. Thanks for your help.
https://luth.org/conventions/2017-convention/
https://luth.org/conventions/2014-convention/
Thank you for the feedback. My colleagues and I will look into this to see what we can find, and get back to you.
Thank you for your patience.
We've looked around and it seems like something (a plugin or theme) is blocking cookies on your site. That is why the repeat controls do not work, as they rely on the popup cookies to show/hide sliders.
Everything works when we're logged in, but the problem occurs when we log out. For some reason, the cookies are not generated after logging out.
Unfortunately we cannot fix this from our end, as the cookies get blocked by a 3rd party item.
Please try to identify what is causing this, by temporarily disabling other plugins and switching to a default WP theme. Then you can enable them back one by one to find the culprit.