Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
I just purchased the updated version of LayerSlider and I'm trying to update it. When accessing the new plugin option to update, there is an error message within WordPress and it says that my memory isn't compatible at 40M, my memory is 512MB and the plugin is not recognizing that.
Hello Lindsey,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
This is going to be a server configuration issue. Most likely it's not even related to LayerSlider directly, it's just a general error displayed by WordPress.
The server configuration allows how much memory your site can use, so it doesn't matter how much is on the server, but how much is actually set as a limit.
You will need to raise this limit, or you could manually reinstall the plugin with the latest release the same way you did before.