Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2246473
Slider update, slider has broken
Closed

Comments

  • Anthony started the conversation

    The slider is no longer working on the homepage, see URL supplied.

    I get the following errors, see attachment.

    Nothing has been changed but i suspect updates have happened. 

    The slider should work in unison with updates.

    Any help would be appreciated, it's frustrating when a site breaks and no changes have been made by the site owner.

  • [deleted] replied

    Hello Anthony,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    These jQuery errors usually mean that your jQuery is not loaded or not in the right way. LayerSlider needs it be loaded in the header to be able to display the slider properly. 

    Another possibility is that a 3rd party item is also loading a jQuery version, but it's an outdated one, and it's causing conflicts.

    Please try to use the Include scripts in the footer advanced setting of LayerSlider to see if that helps.

    You could also temporarily disable other plugins and switch to a default WP theme to see if that solves the issue.