I am having a problem with the layerslider on our home page. The background image of the all sliders disappears immediately after the slider's other layers (text, images. buttons) start appearing. However everything works when I do preview from admin. This is happening in Chrome and Edge browsers.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Judging from your description and the errors on your site, we believe that the problem is going to be related to an image preloader/optimizer/lazy loader on your installation, that is interfering with the slider.
We'd recommend to look for any item/method that can be responsible for this. If you're not sure which one, you could temporary disable other plugins and switch to a default WP theme to see if that solves the issue. If it does, you can turn them back one by one to see which one is interfering.
Hello Support,
I am having a problem with the layerslider on our home page. The background image of the all sliders disappears immediately after the slider's other layers (text, images. buttons) start appearing. However everything works when I do preview from admin. This is happening in Chrome and Edge browsers.
Could you please help solving this problem.
Thank you.
Elly
Hello Elly,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Judging from your description and the errors on your site, we believe that the problem is going to be related to an image preloader/optimizer/lazy loader on your installation, that is interfering with the slider.
We'd recommend to look for any item/method that can be responsible for this. If you're not sure which one, you could temporary disable other plugins and switch to a default WP theme to see if that solves the issue. If it does, you can turn them back one by one to see which one is interfering.
Thank you Attila, your were right, a plugin was causing the problem. All solved now :)
Thank you for the feedback, glad you could solve the problem.
If you need further assistance please let us know.