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  Public Ticket #2232194
slideshow does not show up
Open

Comments

  • Michal started the conversation

    Dears,

    I found even after upgrading the plugin to its latest version the test slideshow does not show up.

    I dug into the code of the frontpage and it seems like there's an object where I can see the background image (I used FF built-in inspector).

    Could you please advise (I'm not such advanced in coding/debugging).

    Thank you in advance.

    Kind regards,

    Mike

  •  477
    Attila replied

    Hello Mike,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    It seems like something is interfering with the slider on the front-end, preventing it from appearing properly.

    To start troubleshooting please temporary disable other plugins and switch to a default WP theme to see if that solves the issue. 

    Please also check the LayerSlider System Status, located in the Options menu on the WP sidebar, for any related error messages that could provide more information.

    You could also try to add the slider with a different inserting method other than your theme builder: https://layerslider.kreaturamedia.com/documentation/#publishing-sliders

    Let us know of the results.

    Best Regards,
    Attila | Kreatura Support Team