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  Public Ticket #2229717
Video from Layer doesn't start on Chrome
Open

Comments

  • herve started the conversation

    Hello,

    I am using a video on the layer and it works fine except on Chrome where it seems to have a limitation but you can provide an alternative option. Thanks for your help

    Regards

    Hervé

  • herve replied

    As I got comments about it, I had to replace it by just an image but I am still looking to insert a video in the layer. 

  •  477
    Attila replied

    Hello Hervé,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Judging from your description, this might be related to browser restrictions on video autoplay. But we can tell more when we see the problem. Could you please set up a test page with the slider in question?

    Best Regards,
    Attila | Kreatura Support Team

  • herve replied

    Hi,

    This is the test page with the video layer: https://ipsc-france.fr/testlayer/

    Works on safari, not  on chrome.

    Thanks for your help

    Regards

    Hervé

  •  477
    Attila replied

    Thank you. My colleagues and I will look into this to see what we can find, and get back to you shortly.

    Best Regards,
    Attila | Kreatura Support Team

  •  477
    Attila replied

    The problem seems to be that you have inserted the video as an image layer. And also that it is a MOV format video.

    Please add it as a dedicated Video layer type and use mp4 format instead. Chrome does not really support MOV videos. But all browsers support mp4: https://www.w3schools.com/html/html5_video.asp

    Best Regards,
    Attila | Kreatura Support Team

  • herve replied

    Hello,

    Sorry for the mistake, it works fine !

    Thanks

    Regards

    Hervé

  •  477
    Attila replied

    Thank you for the feedback, glad you could solve the problem. 

    If you need further assistance please let us know.

    Best Regards,
    Attila | Kreatura Support Team