Public Ticket #2225275
Layer slider doesn't show in iphone


  • Roberto started the conversation

    Hi, I have bought enfold theme with layer slider integration and layer slider license, but I have a problem with mobile view. The slider doesn't show in iphone and in safari browser.

    How can I fix it?

  •  499
    Attila replied

    Hello Roberto,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    I've tested your site in Safari and the slider fails with a JS error. This JS error is generated in your theme files (Avia), and blocks additional scripts on site. This is why the slider (and possibly other things) do not work properly. Please contact the author of your theme regarding case. They should be able to address this error in their product. Once it's gone, the slider will be back to normal. I've attached the error as a screenshot:

    Attached files:  avia js error.png

    Best Regards,
    Attila | Kreatura Support Team