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  Public Ticket #2224331
Failed to activate plugin
Closed

Comments

  • Jose Manuel Hernandez started the conversation

    An unexpected error occurred

    It is an own server and the plugin is installed correctly, it only happens that when you enter the license code it gives that error.
    As far as we know we have no impediment in the connection with repository.kreaturamedia.com. Our version WP 5.1.3 and PHP 5.6.7

  •  477
    Attila replied

    Hello Jose,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Problems with the activation method such as this, are usually related to server configuration issues unfortunately.

    Please check the LayerSlider System Status, located in the Options menu on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case

    Best Regards,
    Attila | Kreatura Support Team

  • Jose Manuel Hernandez replied

    Hello Atila ,This is what we have seen in server setting:

    WP Remote functions:    Blocked


    Failed to connect to our update server. This could cause issues with product activation, serving updates or downloading templates from the Template Store. It’s most likely a web server configuration issue. Please contact your server host and ask them to allow external connections to repository.kreaturamedia.com domain and have cURL and the necessary components installed.

  • Jose Manuel Hernandez replied

    I forgot    My PHP.ini 

    ; http://php.net/allow-url-fopen    

    allow_url_fopen=On                 


  •  477
    Attila replied

    Thank you for the feedback. 

    As the notification in your System Status mentiones, this is most likely a web server configuration issue. Your server settings do not allow the plugin to contact our activation/update servers, thus the issue.

    Please contact with your hosting provider and request that they enable external connections to the mentioned domain (repository.kreaturamedia.com), and also have cURL and other necessary components installed. Only they have the necessary tools and permissions to change this, so only they can adjust this problem.

    Best Regards,
    Attila | Kreatura Support Team

  •   Jose Manuel Hernandez replied privately
  •  477
    Attila replied

    Thank you for the feedback. 

    Please set up a temporary WP login and enable the WP debug mode, so we can check on this further in the back-end. (http://www.cmgestion.es:10080/wp4001/ does not seem to work)

    You can post the login credentials here as a private reply. Thank you.

    Best Regards,
    Attila | Kreatura Support Team

  •   Jose Manuel Hernandez replied privately
  •  477
    Attila replied

    Thank you. My colleagues and I will look into this to see what we can find, and get back to you shortly.

    Best Regards,
    Attila | Kreatura Support Team

  •  477
    Attila replied

    We've checked and everything seems to be in order on the WP admin. What we can think of is that a firewall or a contentfilter could be responsible for this. 

    We'd also recommend to check on the server logs. They should contain information on where (and why) does the request gets stuck exactly.

    Best Regards,
    Attila | Kreatura Support Team