Public Ticket #2223506
Just Purchased A License For My Client


  • Bud Carlson started the conversation

    I inherited a site that uses your plugin but it would not update since the license had expired. I just bought a new one for her, but I used her using her email and billing information. I am wondering how I go about activating the license without disturbing the site. The site is somewhat fragile and I am unravelling all of that now as I become more familiar with it and all of its components. Can you offer some or a suggestion to get the software activated without creating any problems for my client and her site?


  •  499
    Attila replied

    Hello Bud,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Activating LayerSlider should not cause any problems. If it's already installed, you can just enter the license (https://layerslider.kreaturamedia.com/documentation/#activation-howto) and it will be activated, and you can even use the auto-update to get the latest release with a few clicks. 

    Alternatively, you can also delete the current version of plugin and install the newest release. The sliders are stored in the database so they won't be deleted in the process. This shouldn't disrupt anything either, but it's up to you. 

    For more information on installing and updating please refer to the following URLs: https://layerslider.kreaturamedia.com/documentation/#installation ,https://layerslider.kreaturamedia.com/documentation/#updating

    Best Regards,
    Attila | Kreatura Support Team