Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2221526
Licenses
Closed

Comments

  •  3
    mary feuer started the conversation
    November 21, 2019 at 8:42am

    Hello, 

    I have 4 licenses, and need one more. I see you have a bundle that includes 5 licenses. Do I have to buy a single license to accommodate this additional site, or is there a way to upgrade? Also, I'm using one of my licenses on a staging site. .I don't know how to indicate that to your system. 

  • [deleted] replied
    November 21, 2019 at 12:09pm

    Hello Mary,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    There is no option to upgrade licenses this way. So if you only need one more, I'd recommend purchasing a personal license, which is for one site.

    You can see how we handle dev sites here: https://layerslider.kreaturamedia.com/documentation/#activation-sites

    And you can manage (and reset if needed) the activations of your licenses in your account settings here: https://account.kreaturamedia.com/