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  Public Ticket #2220773
Cannot see slides after adding Licence Key
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  • Sebastiaan started the conversation

    I bought Layerslider with Enfold Theme a year ago.

    Today I activared a new licence. But I cannot see or edit the sliders which I made. But the are still on the website. How can I edit these slides?

  •  499
    Attila replied

    Hello Sebastiaan,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Please update your database with the LayerSlider -> Options -> System Status -> Update database option. There was a database change in version 6.9.0. and this update should have happened automatically, but for some reason it might not have happened for you. So your sliders are still there, they are just not listed. But this should do the trick.

    Best Regards,
    Attila | Kreatura Support Team

  • Sebastiaan replied

    Hi Attila, I see some additional information within the system info: "Using LayerSlider from a non-standard install location or having a different directory name could lead issues in receiving and installing updates. Commonly, you see this issue when you’re using a theme-included version of LayerSlider. To fix this, please first search for an option to disable/unload the bundled version in your theme, then re-install a fresh copy downloaded from CodeCanyon. Your sliders and settings are stored in the database, re-installing the plugin will not harm them."

    So I als have to uninstall and install the layerslider again?


  •  499
    Attila replied

    Did you try the Update Database option? Did it work?

    If it did, it's not necessary to reinstall the plugin. But you can do it if you would like to. I'd say it's better to have our release installed instead of a theme bundle.

    Best Regards,
    Attila | Kreatura Support Team

  • Sebastiaan replied

    Ok, after hitting the 'update database option' I got an notification: "LayerSlider has attempted to update your database. Server restrictions may apply, please verify whether it was successful." and all the slides were visible again in the CMS.

    Do you advise to reinstall the LayerSlider plugin as mentioned in my previous reply?

  • Sebastiaan replied

    Ok, our messages crossed. Thank you for your help.!

  •  499
    Attila replied

    Thank you for the feedback, glad you could solve the problem. 

    If you need further assistance please let us know.

    Best Regards,
    Attila | Kreatura Support Team