Okay
  Public Ticket #2219789
Pop-up opening on every page refresh
Closed

Comments

  • Michael started the conversation

    I have reviewed my settings (attached image) several times. However, every time that I refresh the home page, or navigate away from home page and return back, the pop-up replays. I want it to play only ONE time per day for each visitor. That way it's not too annoying or cumbersome. 

    Also, side note: I noticed that while the pop-up is playing, the main menu is disabled... thoughts?

    Attached files:  Screen Shot 2019-11-19 at 12.32.12 PM.png

  •  490
    Attila replied

    Hello Michael,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    How exactly did you insert the popup slider to your site? Did you use shortcode or a page builder maybe? Certain repeat control settings will only take effect when the popup is added using the Target Pages section. Could you please try to add it that way to see if it works then? Let us know.

    Best Regards,
    Attila | Kreatura Support Team

  • Michael replied

    Thank you for that. It worked. However, I would say it's not clear on the front end that embedding the shortcode into the page will disable those features.

  •  490
    Attila replied

    Thank you for the feedback, glad you could solve the problem. 

    If you need further assistance, please let us know.

    Best Regards,
    Attila | Kreatura Support Team