Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2216862
installing into WP
Closed

Comments

  • Damien started the conversation
    November 16, 2019 at 7:26pm

    Hi I am trying to install LayerSlider after purchasing and downloading it. I see in the instructions that there is a ZIP file...but as you see in the screenshot there is not a zip folder in it. If it makes any difference I am on a iMac using Safari. So I am unsure what I should be selecting to upload for this plugin.

    Thanks!

    -Damien

  • [deleted] replied
    November 17, 2019 at 9:03am

    Hello Damien,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    You will need to first unpack the ZIP file you've downloaded. The installable file will be inside, it's usually called something like layersliderwp-x.x.x.installable.zip.

    Please refer to the following URL: https://layerslider.kreaturamedia.com/documentation/#installation This is a detailed step-by-step installation guide for the plugin that you can follow.